“Keep the channel open.”
Underscore “channel.” In relation to Jerrod’s presentation, the meaning of this word and concept is twofold:
Channel—as in communication channel. Jerrod framed communication within marketing. Content strategy is also a part of this in addition to user experience (UX). To marketers, Jerrod strongly encouraged an omnichannel-data outlook regarding which communication channels are capitalized on by people sheltering in place, along with learning and working remotely. Beyond marketing, communication is a staple of business infrastructure. Pre-pandemic, it may have been regarded as a no-brainer. Post-pandemic, communication is an indispensable capability. To communicate via a variety of methods (omnichannel) will never be observed as a passive priority. One example: communication is at the core of Microsoft’s Workplace Analytics experiment of studying their teams’ adaptation to producing and collaborating from a distance. From its summary: “Human connection matters a lot, and people find a way to get it.” Communication can obviously be channeled in a variety of technological ways—to not be taken for granted.
Channel—as in creative channel. When asked what he would revisit and adjust early on in his career as a Data Analytics Analyst, Jerrod revealed that he “pulled back too much” in sharing ideas. In the search for ideas, Jerrod essentially nudged people to express, not repress. Ideation is a continuum energized by creativity—to be kept channeled.
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